Helpdesk System was developed by eSoft when client has requested for an end-to-end solution where they can create/log a ticket that can be approved at various stages . A help desk system is a one stop shop for issue requests. A help desk system automates an issue resolution workflow, centralizes information, and keeps everyone in-the-know with email alerts It provides a systematic approach

Key Features

• Ticket Management and Tracking
• Historical Incident Database (Knowledge Base)
• Quick Access to Statistics and Metrics
• User-friendly Interface
• Quick Implementation and Support