Helpdesk System was developed by eSoft when client has requested for an end-to-end solution where they can create/log a ticket that can be approved at various stages .
A help desk system is a one stop shop for issue requests.
A help desk system automates an issue resolution workflow, centralizes information, and keeps everyone in-the-know with email alerts
It provides a systematic approach
- Ticket Management and Tracking
- Historical Incident Database (Knowledge Base)
- Quick Access to Statistics and Metrics
- User-friendly Interface
- Quick Implementation and Support