HelpDesk System

Enterprise Application

Helpdesk System was developed by eSoft when client has requested for an end-to-end solution where they can create/log a ticket that can be approved at various stages .
A help desk system is a one stop shop for issue requests.
A help desk system automates an issue resolution workflow, centralizes information, and keeps everyone in-the-know with email alerts
It provides a systematic approach

Key Features

  • Ticket Management and Tracking
  • Historical Incident Database (Knowledge Base)
  • Quick Access to Statistics and Metrics
  • User-friendly Interface
  • Quick Implementation and Support

Client